Welcome to CMSTV, operated and owned by Crystal Medical Services Pty Ltd
and its subsidiary Msasa Media Services Pty Ltd. (Herein collectively referred to
websites, skills, properties, or other Services that have been developed using
CMSTV is an online multiple channel television platform that provides
entertainment for the whole family. Our content includes Live Television channels
and video on demand entertainment curated to end users like you. In addition to
policies as well.
disclose and otherwise treat personal information that is provided to us in
how you access the Services, whether it be a wireless or mobile device, a personal
computer, a TV, a wearable device, or any other device (each, a “Device”) and
whether you are accessing the Services as a registered user (i.e., an end user with a
the Information (as defined herein) collected by us on or in connection with the
Services where we are acting as a data processor and does not cover any other
information collected in any other manner or collected by any other entity or third-
party processor, unless specifically stated. Where you have provided your personal
information to third parties such as marketing companies or advertisers and have
provided sufficient consent, we may obtain such Personal Information and
combine it with your Information (as defined herein) and, if we do so, our use of
Services signifies that you have read, understand, and agree to all terms within this
that you please do not participate in any CMSTV Services.
When we use the term “PersonalInformation” we mean any information that we
collect on or in connection with the Services that would allow someone to identify
you or contact you, such as your full name, address, e-mail address, payment card
information or telephone number. When we use the term “Additional Information”,
we mean any information that we collect about you through the Services other than
Personal Information. Additional Information may include, but is not limited to,
Device type, Device operating system version, app or site version. Personal Information and Additional Information shall be collectively referred to as“Information”.
In this section we will set out the types of Personal Information we may process, and the purpose for which we process Personal Information. There may be Services that you can read, view, watch, listen to, or otherwise take advantage of without providing us with any Personal Information. Some of the Services are only accessible or can only be used by providing us certain Information and/or by registering a User Account.
If you elect to become a registered user to access the Services, we
will require you to have a unique username and password combination (“User
Credentials”) and provide Personal Information which may include your email
address, name, (collectively, a “User Account”). Some of our Services offer you as
the user the ability to provide this information via login/authentication integrations
with Facebook, Twitter or other third-party services. If you accept the terms of
those third-party integrations, you are granting those services the right to share that
Personal Information with our affiliates or partners in order for us to provide
access to the Services. We use and store this information so that we can create your
account, verify access to your User Account across devices and across instances of
the Services, for the prevention and detection of fraudulent access to your account,
and to contact you regarding the administration of any features or functions of the Services. This User Account may be necessary for you to access content, access
purchased content, to access starred, saved, or bookmarked content across devices,
and to sync your content so that you can do things like start viewing content on one
device and pick up where you left off on another device, as well as other such
personalized functionality. When you sign up for your User Account, we will
request your consent to process this Personal Information.
If you elect to purchase a subscription, auto-
renewing or otherwise, make any other type of purchase, or want to gain access an
existing subscription or purchase, you may be required to provide Personal
Information such as your name, mailing address, zip code, email, username,
password, or third party username, password, or account number for the purposes
of fulfilling your subscription or purchase, contacting you about the expiration of
your subscription, and sending you other notices regarding your subscriptions or
purchases. Once you subscribe or make a purchase, we may store your Information
which additionally includes the subscription start and end dates, pricing, and brand.
This allows you to access your subscriptions and purchases on multiple devices.
When you make a subscription purpose, or other purchase that requires your
Personal Information, we will request your consent to process this Personal
At times, you may be presented with the option of whether to receive certain marketing and promotional communications from us and others that
we think will be of interest to you. We may also collect Personal Information when you communicate with one of our support departments with questions or comments, or sign up to receive newsletters, email communications, or other communications from us. The Personal Information we collect may include name and email address, and sometimes, Additional Information. If you consent to any such messages, we may use your Personal Information to provide up-to-date information about the Services you are using, to publicize and promote certain content, products and services offered by us or our business partners that you may be interested in, and to respond to any requests, questions, or complaints. We may also use your Personal Information to access your Account in order to address any technical support requests. For any communications, whether it be a newsletter, support request, or any other email, we will ask you to confirm your consent to these uses at the time you sign up for these communications.
We may accumulate and aggregate Additional
Information into a centralized secure database for the purpose of extracting
statistical information and analysing that data in order to improve and make our
Services better for our Partners and the end users of all our Services.
We may use your Information if we are legally obligated to
assist in an investigation, court order, laws, and regulations, to protect and defend
our safety, rights and property, to enforce our Terms of Service, agreements with
third parties, the rights and safety of third parties, or any other required legal
process. We will only process your Information in this manner to comply with any
We may receive information about your current location, which
we get from signals such as your IP address or device settings. Subject to your
settings. we may use your location data in order to provide you with relevant local
content, customized content that is based on your location, or to otherwise
customize and improve the Services. We will ask your permission to use your
location data, and you can control your location preferences directly from your
Device’s settings, or website browser settings.
The Services and/or third parties may use “cookies”,
“embedded scripts”, and other similar tracking technologies (collectively,
“Tracking Technologies”) to collect Additional Information automatically as you
interact with the Services. Some cookies are used to make login to our Services
easier (such as by remembering your User Account). Cookies also enable us to
track your interaction with the Services and target your interests to enhance your
experience with the Services. We may also use Tracking Technologies to collect
“clickstream” data, such as the domain name of the service providing you with
Internet access, the Internet protocol (IP) address used to connect your Device to
the Internet, your browser type and version, operating system and platform, the
average time spent on using the Services, pages viewed, content searched for,
access times and other relevant statistics, and assign unique identifiers to the
Device you use to access and use the Services for the same purposes. We may
associate the information obtained through these Tracking Technologies with your
Personal Information so we can better customize your experience using the
Services. We also use this data to keep track of your preferences, to track
performance, gather analytics to allow us to make general improvements to the
Services, and to create a more tailored user experience and better serve your
particular interests and needs.
You may have the ability to accept or decline cookies. Most Web browsers default
to automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. For example, if you are using Internet Explorer,
search for “Cookies” in the Help menu to find detailed instructions. If you choose
to decline cookies, you may not be able to use interactive features of this Site or
other Websites that depend on cookies.
The Services may also use a variety of third-party advertising
networks, data exchanges, traffic measurement service providers, marketing
analytics service providers and other third parties (collectively, “Third Party
Advertising Service Providers”) to, for example, serve advertisements on the
Services, facilitate targeting of advertisements and/or measure and analyse
advertising effectiveness and/or traffic on the Services. Such services may enable
us to display advertisements based on your use of the Services and other websites
you have visited. Targeting services enable us to, among other things, help deliver
advertisements or other content to you for products and services that you might be
interested in, to prevent you from seeing the same advertisements too many times
and to conduct research regarding the usefulness of certain advertisements to you.
Generally, we do not sell, rent, lease or disclose your
Personal Information to third parties, except if you consent to such disclosure or as
aggregated data, or Device-level information we collect in connection with your
use of the Services, including, without limitation, for the purposes described in
Article 1 above. Any of our affiliated companies, including all of their respective
business units may obtain from us and be able to use your Personal Information in
described in Article 4 below. We may share, disclose and/or sell Additional
Information to third parties, but we do not disclose Personal Information to them
We may disclose your Personal Information to
third parties, service providers, vendors, and affiliates for the purpose of
administering and maintaining the Services, and other features, functions and
operations in connection therewith. We will refer to these parties in this context as
“Site Service Providers”. We use Site Service Providers to efficiently provide the
full range of content, activities, services, features and functions we bring you and
we disclose your Information to Site Service Providers for the purpose of
providing services to us. These Site Service Providers may temporarily store some
information on their servers, but they may only use your Personal Information to
provide us with a specific service and not for any other purpose and agree to keep
such Personal Information secure and confidential.
Your Information is shared with the Partners we work with, which
is typically the brand of the app you are using or the content you are viewing. If
you are an end user of one of these branded apps or sites, please note that the
Partners are the Data Controllers of your Personal Information, and their Privacy
Policy is separate and may differ from ours. Please review the Partner’s Privacy
Policy to learn how they collect and use your Personal Information.
If we are involved in a merger, acquisition,
reorganization, bankruptcy, or other transaction that includes the transfer of all or a
material part of our assets, your Information may be sold or transferred as part of
that transaction. If that is the case, the new entity may use that Information for the
We will retain the Personal Information submitted for your User
Account as long as you maintain an account associated with any of our Services or
as is necessary to provide you the Services including newsletters and email
We will retain all Personal Information associated with
verifying your subscription information for the duration of your subscription
length. If you let your subscription, come to its expiration do choose to not re-
subscribe, we will remove all your subscriber Personal Information after 6 months.
We will maintain Additional Information as long as is legally permissible in order to improve the performance and features of the Services that we provide.
Your Personal Information will be retained as necessary to
comply with any applicable federal, state or local law and to conduct legitimate
business activities, obligations, resolve disputes, and to enforce all of our
This section sets out the procedure for accessing, viewing, modifying and deleting
your Personal Information. You always have the right to access and correct the
Personal Information you have provided and generally you may review, update or
delete certain information collected by the Services at any time by following the
instructions in this Article 4.
If you have registered
a User Account on any of our Services and you need to access, view, correct, or
modify your Personal Information, you can do so by
emailing email@example.com and requesting the information we have retained in your
account in order to provide our Services. If you would like to delete your User
Account, you can do so by emailing firstname.lastname@example.org and requesting that your
User Account and the associated Personal Information be deleted.
If you would like to stop sharing your location data with us at any
time you can disable location services on your Device or browser. These
preferences can be found within the settings of your Device or browser.
Instructions to change your preferences vary based on the type of Device or
browser you are using.
who have consented to receive such communications can unsubscribe by either
following the specific instructions included in such communications or you may
“opt-out” of receiving marketing and promotional emails from us at any time by
sending an email to us at email@example.com detailing your privacy request. Please
note that “opt-out” and “unsubscribe” requests may not take effect immediately
and may take a reasonable amount of time to receive, process and apply, during
which time your Information shall remain subject to the prior privacy settings.
Additionally, you should be aware that any Information provided to third parties
prior to your election to opt out or unsubscribe cannot be retrieved or rescinded by
us unless required by applicable law, and you cannot retroactively opt out or
unsubscribe with respect to such third parties. We may also have features that
allow you to submit information, questions, or feedback to us. In those instances,
we may retain your emails and other information you submit to us for our internal
purposes, and to help us and our service providers serve you better.
While no data transmission over the Internet is 100% secure from intrusion, we
maintain commercially reasonable physical, electronic, and procedural safeguards
to protect your Personal Information. However, regardless of our efforts and the
Device you use to access the Services, it is possible that third parties may
unlawfully intercept or access transmissions or private communications over an
unsecured transmission. We also limit access to the Services by our own
employees, contractors, Site Service Providers, and those individuals who are
authorized for the proper handling of such information. We request that our third-
party contractors and Site Service Providers follow similar standards of security
If you are a resident of the State of California (“California Residents”), you have
certain rights regarding your privacy, and may exercise these rights at any time.
Crystal Medical Services Pty Ltd does not sell your data as it is
defined by the CCPA. Crystal Medical Services Pty Ltd may share your data with
third parties in order to provide the services and for any other reason described in
You have the right to not be discriminated against for
exercising your rights, and we will never discriminate against any California
Resident for doing so.
To exercise any of your rights under CCPA, you may send a
verifiable request to us. In order to reasonably verify your identity and comply
with your request, we please ask that you provide us with the email address
associated with your CMSTV account and the last four digits of the payment card
associated with your account. If you would like an authorized agent to make a
request on your behalf, you must provide a valid power of attorney, and the
authorized agent’s valid government issued identification. To submit requests, you
may email us at firstname.lastname@example.org.
The Services may be linked to Internet sites operated by other companies. The
Services may also feature advertisements from other third parties. Company is not
responsible for the privacy practices of such websites or other services operated by
third parties that are linked to or integrated with the Services or for the privacy
practices of third-party Internet advertising companies. Once you leave this site or
app via such a link, access a third-party application (such as widgets, Apps, Live
Television links, APIs, etc.) or click on an advertisement, you should check the
how they will handle any personally identifiable or other information that they may
collect from you.
or changes in the law, our Information collection, use and disclosure practices, the
features of the Site or Services, or technology, and such modifications shall be
effective upon posting. Your continued use of the Services after we post a revised
updated as to any changes. If we materially change our practices regarding
collection, use or disclosure of your Personal Information, your Personal
collected unless you have been provided notice of, and have not objected to, the
The Services are controlled, operated, and administered in the United States and
Australia, and data is stored on servers both in the United States or in European
country. If you use our Services from a location outside the United States, please
be advised that any Information you provide may be processed in and transferred
to the United States or other non-European Economic Area countries. If you
contact us for support, please note that your support may be provided by someone
from one of our global locations outside your country of origin. However, in all
instances we will only process your Information in accordance with this Privacy
summary, restatement, or other version thereof, or other privacy statement or
policy, in any form, including, without limitation, machine-generated, is valid.
Crystal Medical Services Pty Ltd